Closer and closer to installers

The new LINCE Shop is dedicated to all installers in Italy. If you are an installer, now you can purchase the LINCE Catalogue products without going to the store. Simply register or log in to your profile to view the Shop, with discounts and dedicated offers. To protect our installers, once you have registered, the VAT number entered will be verified and only if the verification is successful you will receive an email with confirmation of your account. The material will arrive conveniently at the address you indicated by courier. It is also possible to collect your order directly at our offices.

When you place an order, you can select your preferred payment method throughout the process. You can use different payment methods to make purchases on our site:

• Credit card (Visa, Mastercard circuit)
• PayPal (even up to 3 installments)
• Ordinary bank transfer
• Cash on delivery

With payment by ordinary bank transfer, the shipment of the goods will take place only after LINCE has received confirmation of payment.

By choosing payment with PayPal, you can pay for your purchases easily even in 3 installments spread over two months and without interest. “Pay in 3 installments” is available for eligible purchases from €30.00 to €2,000.00, for natural persons of legal age (or sole proprietorships) and holders of a Personal PayPal account for which they are registered as residents in Italy. For more details, click here.

If you are not used to buy online, you can select the cash on delivery payment method, which allows you to pay when you physically receive the product. This means that no payment is made at the time of the order but, only when the goods are delivered, the courier requests payment to deliver the product purchased online

There are different payment solutions: cash, bank cheque, bank draft or postal order.

The maximum amount for cash payments ranges from €3,000.00 to €4,999.00, depending on the carrier in charge of delivery.

Cash on delivery is not free, but costs €3.00 (which will be added to the total amount at the time of ordering). You can clarify any further doubts with our Sales Office when you are contacted to arrange the shipment of the goods.

Shipments are made by courier throughout Italy, including the islands, and the related costs depend only on the amount of the order (FREE shipping for orders over € 49.00). Below € 49.00 you will be charged € 7.90 for each shipment. For our most loyal customers it will be possible to take advantage of free shipping starting from a minimum order amount of € 19.00. Contact our LINCE Security Specialists to understand how to become a loyal #ioL installer (or apply here) and take advantage of these benefits. For all LINCE Partners, however, shipping is always free!

If you want to use a courier of your choice, to get a more favorable price, specify this when ordering and you will be contacted by our Sales Office, by telephone or e-mail, to organize the delivery of your order.

It is also possible to request the collection of your order at our office, located in Via Variante di Cancelliera snc in Ariccia (RM). Our Sales Office will notify you by telephone or email when your order is ready for collection.

Whatever product is ordered, LINCE aims to guarantee a quality delivery service. For items in stock, shipments are processed the same day. Depending on the location of your order, the average delivery time is estimated at 2-5 working days.

Have you never made an online purchase, despite being tempted, and you need assistance with the first access to our new Shop? The LINCE Security Specialists are at your disposal to give you all the support you need. Contact your trusted LSS, who will guide you step-by-step for this pleasant browsing experience. If you haven’t had the pleasure of meeting him/her yet, look for the contact person in your area here and find his contact details for support.

The Discount Code is issued in the form of a promotional code (alphanumeric code) to be inserted in the order summary page. You can receive it during special promotions or by participating in our Shop presentation webinars.

Although the right of withdrawal does not apply to Customers who purchase for purposes related to their work activity, the LINCE installer has a withdrawal period of 7 working days, starting from delivery of the product, which allows him to cancel all or part of the order and to return the product (new, not installed) bearing only the shipping costs. To exercise the right of withdrawal, simply download and fill out the Returns form and send it by email to vendite@lince.net. However, LINCE reserves the right to evaluate each return request before giving feedback to the Customer.

LINCE decides to grant its installers the possibility of replacing the product in case of defects within 14 days of receiving the product, without any additional costs. For the installer to be entitled to a replacement without charge, he must take care to fill out the replacement form on our website and send it by e-mail to vendite@lince.net. LINCE reserves the right to evaluate any request for replacement, which will certainly not be granted in the following cases:

• the LINCE material was not installed in a “workmanlike manner”;
• the LINCE material has been damaged for any reason or due to atmospheric phenomena;
• the LINCE material was mounted on a mixed system with products from other brands;
• the connection cables of the LINCE equipment have been cut or modified;
• LINCE equipment has been opened, modified or repaired by unauthorized centres.

LINCE guarantees the products sold in its online shop according to current regulations and in the same way as the material purchased at electrical material sales points. The warranty, which includes the free repair or replacement of defective goods, has the following duration from the date shown on the purchase document:

• Burglar Alarm System material: 5 years
• fire-fighting material: 2 years
• video surveillance material: 2 years
• material subject to wear and tear (lead batteries, lithium batteries, etc.): 1 year, according to legal regulations.

LINCE guarantees only the components of the system but not the system itself, for which the installer is solely responsible and must take care to implement it in a “workmanlike manner”. LINCE declines all responsibility for damage to people or things caused by unsuitable installation and/or poor maintenance.

LINCE does not recognize the guarantee on its products if:

• the LINCE material was not installed in a “workmanlike manner”;
• the LINCE material has been damaged for any reason or due to atmospheric phenomena;
• the LINCE material was mounted on a mixed system with products from other brands;
• the connection cables of the LINCE equipment have been cut or modified;
• LINCE equipment has been opened, modified or repaired by unauthorized centres;

The existence of single defective units does not lead to the termination of the sales contract. The repaired/replaced material enjoys a minimum guarantee of six months, from the date reported on the repair technical data sheet issued by the LINCE or CAT authorized LINCE laboratories; alternatively, the original warranty of the product remains valid, minus the period between the date of purchase of the product and the date shown on the repair technical data sheet issued by the LINCE or CAT authorized LINCE laboratories.